Getting Started with Centriq - Build your home inventory

Tips, advice and suggestions on how to get started with centriq by adding your top 8 appliances and items.

Written by Customer Care
Updated over a week ago

What is Centriq Online?

Facts and information about using Centriq Online.

Written by Customer Care
Updated over a week ago

Get the Right Parts and Supplies

Tips, advice and suggestions on how to order parts through Centriq.

Written by Customer Care
Updated over a week ago

Schedule Maintenance Tasks

Maintenance and task reminders.

Written by Customer Care
Updated over a week ago

Organize Your Home with Groups/Categories

Tips, advice and suggestions on working with groups/categories.

Written by Customer Care
Updated over a week ago

Capture Important Home Details with Photos

Tips, advice and suggestions on how to add photos.

Written by Customer Care
Updated over a week ago

Store Your Receipts Digitally in Centriq

How to add receipts, invoices, and other information. repair log. attach receipts and capture details of repairs.

Written by Customer Care
Updated over a week ago

Organize and Save your Important Documents

Tips, advice and suggestions on how to save documents, manuals, PDFs, other printed information and records in Centriq.

Written by Customer Care
Updated over a week ago

Capture Advice from Experts with Video Notes

Tips, advice and suggestions on how to add video recordings to Centriq.

Written by Customer Care
Updated over a week ago

Keep Track of Who Did What

Tips, advice and suggestions on how to add service providers and workers.

Written by Customer Care
Updated over a week ago

What can I add to Centriq?

Written by Customer Care
Updated over a week ago

How do I add a product label (nameplate) if I can't get a good photo of it?

Manually add an item. Can't get a photo of the product label.

Written by Customer Care
Updated over a week ago

How do I add appliances and items to Centriq?

Written by Customer Care
Updated over a week ago

How do I add my things to Centriq?

Find out the ways to add items to the app.

Written by Customer Care
Updated over a week ago

How can I add items with no internet connection?

Trying to add to Centriq, but I don't have an internet connection.

Written by Customer Care
Updated over a week ago

How do I add a product label (nameplate)? And what is a product label anyway?

Written by Customer Care
Updated over a week ago

What does "Processing" mean?

Submitted item and waiting for content to be returned in the app.

Written by Customer Care
Updated over a week ago

Advanced tips for adding items

Manual entry, items recognized immediately, adding furniture, no image or info returned.

Written by Customer Care
Updated over a week ago

What is the difference between an item and a photo?

Written by Customer Care
Updated over a week ago

Can I move items between properties?

Moving your items between property addresses.

Written by Customer Care
Updated over a week ago

Can I add items/things that do not have an on switch?

Written by Customer Care
Updated over a week ago

Can I enter the make and model number manually?

Tired of waiting and I want to enter the make and model # myself.

Written by Customer Care
Updated over a week ago

How do I edit an item?

Editing or modifying an item or product.

Written by Customer Care
Updated over a week ago

How do I delete an item?

Delete/remove an item that was entered in error or is no longer in your home.

Written by Customer Care
Updated over a week ago

My item was rejected (product label/nameplate), what do I do next?

How to resolve rejected items in Centriq. Product label/nameplate/item submission rejected.

Written by Customer Care
Updated over a week ago

Can I delete images from my photo roll after adding to the app?

Written by Customer Care
Updated over a week ago

Can I copy or duplicate items across rooms?

Written by Customer Care
Updated over a week ago

Can you help me find more parts, documents, or videos for an item?

How do I request more content for my items in Centriq?

Written by Customer Care
Updated over a week ago

How long does it take to get content back after I add items?

How long does it take to get something back?

Written by Customer Care
Updated over a week ago

How can I add a document that I scanned myself to the Manuals & Guides section?

Adding a scanned manual.

Written by Customer Care
Updated over a week ago

How can I share a PDF from the app?

Can I share a PDF from the app to my email or with another person?

Written by Customer Care
Updated over a week ago

How can I view an Inventory of what I have added to the app?

Written by Customer Care
Updated over a week ago

Can I back up my information from Centriq?

Backing up / exporting/ printing/ saving the information or data that you put in Centriq.

Written by Customer Care
Updated over a week ago

Can I import service providers from my device contacts?

Adding service providers automatically from address book.

Written by Customer Care
Updated over a week ago

How do I delete a photo, document, video, receipt or note?

Deleting content.

Written by Customer Care
Updated over a week ago

How do I request a correction or more information for one of my items

Did we add the wrong information or photo? Do you need more information?

Written by Customer Care
Updated over a week ago

Adding your own support content to the app.

Add a document, photo, video, webpage or note for your own reference as well as for other app users who have the same item.

Written by Customer Care
Updated over a week ago

How do I add content to Centriq?

Add photos, videos, documents, receipts, notes, and other information.

Written by Customer Care
Updated over a week ago

Can I add my own image for an item?

Update the stock photo or thumbnail image for an item.

Written by Customer Care
Updated over a week ago

How do I get the manual for an item I added to Centriq?

Written by Customer Care
Updated over a week ago

How do I move items between groups? or delete an item from a group?

Written by Customer Care
Updated over a week ago

How do I add, rename or delete a group (category)?

Managing groups. Managing categories. Category management.

Written by Customer Care
Updated over a week ago

Can I change the order of groups?

Reorder groups. Reorder categories. Reorder icons. Reorganize groups. Move groups. Sort groups.

Written by Customer Care
Updated over a week ago

How do I move or delete photos, documents, receipts, or notes?

Written by Customer Care
Updated over a week ago

Can I create a group inside of a group?

Written by Customer Care
Updated over a week ago

Can I keep track of my paint colors or other home finishes in Centriq?

Building finishes. Tracking paint colors or other non appliance items.

Written by Customer Care
Updated over a week ago

How do I add a new address / property?

Multiple addresses or properties. Add a new property. Personal items vs. House items.

Written by Customer Care
Updated over a week ago

How do I change or delete an address?

Correct a typo in address. Modify property address. Modify properties. Remove address. Remove property.

Written by Customer Care
Updated over a week ago

How to pass on the Centriq account information that stays with the house to the next owner

About the transfer property feature. Send a Centriq address/property to another person.

Written by Customer Care
Updated over a week ago

Why does my item say "More Info Needed to be Monitored for Recalls"?

More information needed to be monitored for Recalls.

Written by Customer Care
Updated over a week ago

What is this product recall thing all about? How does it work? What is your source?

Did you know that Centriq can notify you about product recalls?

Written by Customer Care
Updated over a week ago

How do I access my settings?

Written by Customer Care
Updated over a week ago

Does the app work on iPad or Android Tablets?

Written by Customer Care
Updated over a week ago

Can I use Centriq on my computer or in a web browser?

Information on using Centriq on the web, on laptops or desktops. Is information access limited to iPhone?

Written by Customer Care
Updated over a week ago

Can I use Centriq on multiple devices or share the information?

Using Centriq on more than one phone or device.

Written by Customer Care
Updated over a week ago

Am I required to sign up to try the application?

Creating an account.

Written by Customer Care
Updated over a week ago

Managing your Centriq Account

Change email, change password, delete account.

Written by Customer Care
Updated over a week ago

How do I delete my account?

Delete account. Remove account. Uninstall app. Unsubscribe from emails.

Written by Customer Care
Updated over a week ago

How do I update my email preferences?

I accidently unsubscribed from Centriq emails, how can I get back on the list?

Written by Customer Care
Updated over a week ago

I can't take a photo.

Camera not working. Unable to take a picture. Black screen for camera. Authorize the app to access my camera. Camera permissions.

Written by Customer Care
Updated over a week ago

Why do I have to log in every time I access the web app?

Written by Customer Care
Updated over a week ago

I didn’t get back what I expected. Now what do I do?

Wrong information. Information is missing from my items. I got the wrong manual. Information not found

Written by Customer Care
Updated over a week ago

There's no submit button and I can't add items or content

Keyboard covering the submit button and unable to scroll.

Written by Customer Care
Updated over a week ago

I have been waiting for my items... what is going on?

Where is my information? I submitted days ago. Signed up a week ago and my items are still coming soon. Items still processing.

Written by Customer Care
Updated over a week ago

Why isn't my phone or device supported?

Android version not supported. iOS version not supported. Device not supported.

Written by Customer Care
Updated over a week ago

I have added photos of product labels, but nothing is happening. What's going on?

I took a picture of a product labels (nameplate) and nothing happened. Why? What do I do?

Written by Customer Care
Updated over a week ago

The app won't load on my Android device

Written by Customer Care
Updated over a week ago

The app suddenly closed, what do I do?

Crash. Abrubpt closure. App closed unexpectedly.

Written by Customer Care
Updated over a week ago

After updating the app, I can't find my stuff. It seems like my items are missing.

Can't find items. Items missing after update.

Written by Customer Care
Updated over a week ago

What happens if I delete the app?

Delete and re-install the app. What happens to your information.

Written by Customer Care
Updated over a week ago

How does Centriq make money?

Revenue streams for Centriq. Does Centriq sell my information? How is your app supported financially?

Written by Customer Care
Updated over a week ago

Do you have a user guide for the Centriq app?

Written by Customer Care
Updated over a week ago

Why didn't This Old House mention your app name?

Written by Customer Care
Updated over a week ago

Is Centriq available in Canada?

Written by Customer Care
Updated over a week ago

Is Centriq not available in my Country?

Internationalization. Localization.

Written by Customer Care
Updated over a week ago

What is sponsorship/Centriq Pro? I thought the app was free.

How much does the app cost? What is the cost of the Centriq app?

Written by Customer Care
Updated over a week ago

This application is too confusing. Nevermind!!

Information about the app being to hard, too difficult, disappointed, doesn't work.

Written by Customer Care
Updated over a week ago