A product label, also called a product identification label or nameplate, is the label all manufacturers must affix, by law, to convey the make, model, serial number and safety certificate of an item. Everything with an on-switch has one. 

When taking a photo of your product label, be sure to get a clear photo of the manufacturer and model number. If you can't see this information clearly in your photo, we won't be able to read it either. 

**Note that we cannot identify items from a barcode scan, QR code, or from the serial number alone.  We have to be able to fully visualize the model number in the image.  

If you know the manufacturer/brand and model but are unable to get a photo of the product label, you can write it on a piece of paper and snap a photo of the piece of paper. You can also type the information into the app manually after selecting "Type Manually" 

Once you add an item, you will see that it is "Processing".  It can take anywhere from a few minutes to a few days to return a stock photo and information for you.

Any extended wait times are due to an overload of new users and requests for content.  Please be assured that we process all items entered, or we send you a notification when we can't process them.  If the item still says "Processing", we are still working on it.  Nothing is broken. 

If we can't identify your item, you will receive an email with an explanation and a request for more information.  Most times if you respond, we will be able to identify the item for you.

Please also refer to our Product Label Locator for help finding the nameplate on your specific item. You can also view our product label video on this page. 

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Please contact us at support@centriqhome.com if you need more guidance, have questions, would like to submit a feature request or if you have other feedback.

Don't forget that you can access Centriq Online to use Centriq on your laptop or desktop computer or for optimized use on tablets.

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