Please start by ensuring that you have granted the app permission to use the camera on your mobile device.  
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Authorizing the camera (IOS/iPhone)

Navigate to the Settings app. Navigate to and select Centriq. Check the setting next to Photos and Camera.  Toggle Camera to "On" and ensure that Photos is set to "Read and Write".
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Authorizing Camera (Android)

Navigate to the Application Manager under Settings. Select Centriq. Go to Permissions and make sure Camera is set to on.

If checking permissions does not resolve your issue, also make sure that you are connected to the internet when using the app.  Click here for more information on using the app when offline. 

If your issue still isn't resolved, please contact us at support@centriqhome.com.
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