Once you submit a product label image, it may take our content team anywhere from 24 hours to a few days to retrieve the expert support content and send it back to you. This depends upon a variety of factors including whether it’s already in our database, how accessible quality content is, and the current demands on our processing systems.
The "Processing" indicator is our way of letting you know that we’re working on it and you’ll have it soon. When this indicator disappears, it means the expert support content is there.
Any extended wait times are due to an overload of new users and requests for content. Please be assured that we process all items entered, or we send you a notification when we can't process them. If the item still says "Processing", we are still working on it. Nothing is broken.
Please contact us at email@example.com if you need more guidance, have questions, would like to submit a feature request or if you have other feedback.
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