To Manage your Centriq Subscription

Click here for details on how to update your billing and manage your subscription.

To Cancel or Delete Your Account

To cancel a subscription, please contact us at support@mycentriq.com. If you do not have a paid subscription and no longer use the app, you can simply delete the app from your devices. You can also delete and purge your account through the mobile app.

To Change Your Centriq Account Password


In the Mobile App

  1. Open the mobile app and log out. 

  2. Select the "Don't remember your password" link on the login screen. 

  3. Follow the prompts to send a reset password email to yourself.
    If you do not receive an email, the email that you entered at the prompt was not correct or it was not your account email.  Please double check and try again.  You WILL receive a "password reset" email from Centriq if you have an account with the email address entered.
    Also check your filters and spam folder to make sure that your email is not rejecting the "password reset" email. 

  4. Click the button in the email to reset your password.
    You will be taken to a page where you enter and confirm a new password.  Give the app a few minutes before trying to log in again. 


Using Centriq Online

  1. Log in to Centriq Online:  https://app.mycentriq.com/.   Use your existing account email and password from any device or computer. 

  2. Select the Account icon from the upper right corner of the screen. 

  3. Select Account from the menu

  4. Click the Pencil icon. 

  5. Click the Change Password button and follow the prompts to make the change.

    You will not be logged out after making this change, but make sure that the next time you log in, you use the new password.  


To Change Your Centriq Account Email Address


Change your account email using Centriq Online.

  1. Log in to Centriq Online:  https://app.mycentriq.com/.  
    Use your existing account email and password from any device or computer. 

  2. Select the Account icon from the upper right corner of the screen. 

  3. Select Account from the menu

  4. Click the Pencil icon. 

  5. Modify your email address. 

  6. Click Done.
    You will be logged out automatically.  Log back in using the new email address with your existing password.  

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Please contact us at support@centriqhome.com if you need more guidance, have questions, would like to submit a feature request or if you have other feedback.

Don't forget that you can access Centriq Online to use Centriq on your laptop or desktop computer or for optimized use on tablets.

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