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How do I add a product label (nameplate)? And what is a product label anyway?
How do I add a product label (nameplate)? And what is a product label anyway?
Customer|Care avatar
Written by Customer|Care
Updated over a week ago

A product label, also called a product identification label or nameplate, is the label all manufacturers must affix, by law, to convey the make, model, serial number and safety certificate of an item. Everything with an on-switch has one.
On most appliances, the product label is located inside.  For example: 

  • Refrigerators - typically on the inside of the main fridge area on a side wall

  • Dishwashers - on the inner edge of the door

  • Ovens/Stoves - on the inside of the door or on the broiler drawer

  • Microwave - on the inside of the door

  • Small Appliances and Small Electronics - on the bottom or side

When taking a photo of your product label, be sure to get a clear photo of the manufacturer and model number. If you can't see this information clearly in your photo, we won't be able to read it either. 

Adding items is a matter of taking a product label (nameplate) photo or typing in the information manually.

  1. Click the black plus button on the home screen.

  2. Select Use Product Label Photo or Type Manually.

**Note that we cannot identify items from a barcode scan, QR code, or from the serial number alone.  We have to be able to fully visualize the model number in the image.

We also cannot use images that you add under the MY sections in the app. These are considered private to you for your personal use. We do not review your private content to identify your item.

(Video) Full Process to Add your Appliances and Items

Centriq makes it easy to add your items by allowing you to take a photo of the product label, submit it in the app, and we do the rest. Make sure that the label you submit clearly shows the model number and the serial number, if there is one. We will transcribe the model and serial numbers and provide as much information about the item as we can. Learn more.

If you know the manufacturer/brand and model but are unable to get a photo of the product label, you can write it on a piece of paper and snap a photo of the piece of paper. You can also type the information into the app manually after selecting "Type Manually" 

Once you add an item, you will see that it is "Processing".  It can take anywhere from a few minutes to a few days to return a stock photo and information for you.

Any extended wait times are due to an overload of new users and requests for content.  Please be assured that we process all items entered, or we send you a notification when we can't process them.  If the item still says "Processing", we are still working on it.  Nothing is broken. 

If we can't identify your item, you will receive an email with an explanation and a request for more information.  Most times if you respond, we will be able to identify the item for you.

Please contact us at if you need more guidance, have questions, would like to submit a feature request or if you have other feedback.

Don't forget that you can access Centriq Online to use Centriq on your laptop or desktop computer or for optimized use on tablets.

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