A product label, also called a product identification label or nameplate, is the label all manufacturers must affix, by law, to convey the make, model, serial number and safety certificate of an item. Everything with an on-switch has one.
On most appliances, the product label is located inside. For example:
- Refrigerators - typically on the inside of the main fridge area on a side wall
- Dishwashers - on the inner edge of the door
- Ovens/Stoves - on the inside of the door or on the broiler drawer
- Microwaves - on the inside of the door
- Small Appliances and Small Electronics - on the bottom or side
When taking a photo of your product label, be sure to get a clear photo of the manufacturer and model number. If you can't see this information clearly in your photo, we won't be able to read it either.
**Note that we cannot identify items from a barcode scan, QR code, or from the serial number alone. We have to be able to fully visualize the model number in the image.
If you know the manufacturer/brand and model but are unable to get a photo of the product label, you can write it on a piece of paper and snap a photo of the piece of paper.
Once you add an item it may be recognized automatically. If not you will see that it is "Processing". It can take anywhere from a few minutes to a few days to return a stock photo and information for you.
Any extended wait times are due to an overload of new users and requests for content. Please be assured that we process all items entered. If the item still says "Processing", we are still working on it. Nothing is broken.
If we can't identify your item, it will be noted in the app. Give it a thumbs down through the app to send us a message and see if we can do more to find it.
Please contact us at firstname.lastname@example.org if you need more guidance, have questions, would like to submit a feature request or if you have other feedback.