Skip to main content
All CollectionsCentriqTroubleshooting
I didn’t get back what I expected. Now what do I do?
I didn’t get back what I expected. Now what do I do?

Wrong information. Information is missing from my items. I got the wrong manual. Information not found

Customer|Care avatar
Written by Customer|Care
Updated over a week ago

It’s possible that support content is not available for your item. This happens for older items, some items that do not plug in or have an on switch, or other more obscure items. 

If you think we made a mistake and should have found something, please message us from within the app,  email us at,  or tap the conversation icon at the bottom of this page. 

You can also request a correction by following these guidelines: click here

Please note: We do not have access access to images, documents or other content that you add in the app yourself. We also can't see how you have things organized into groups or properties as part of general processing. That would be an invasion of your privacy!  Only high level administrators can access that information,  and only in response to account issues.

Please refer to the additional topics for more information.  

Did this answer your question?