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Can you help me find more parts, documents, or videos for an item?
Can you help me find more parts, documents, or videos for an item?

How do I request more content for my items in Centriq?

Customer|Care avatar
Written by Customer|Care
Updated over a week ago

When you submit a content request, our team will work quickly to add that part, document or video to the lists that you see for the item in the Centriq app.   

We will let you know when you should see the new content there, but also check back as you may receive it before we get the chance to notify you. If we can't locate it, we will let you know.  

You can also hit us with those obscure things that you’ve been living with because they’re a pain to fix. 

If you just added the item, and you are looking at the parts list to see common parts like a water filter for a refrigerator or toner for a printer, please know that those types of parts will be added to the item automatically as part of processing.  You don't need to request them separately.  

In most cases it is best to wait until item is complete then check which content is returned.  If you don't see what you need, then you can send a request.

You can also submit requests if you need to have anything that needs a correction, you have a manual that you scanned that you want us to add,  or if you want more information. 

Follow these steps to requests parts, documents or videos through Centriq:   

  1. Log in to Centriq.

  2. Select your item.

  3. Navigate to the content sections below the item details.
    Parts & Accessories, Manuals & Guides, and How-To Videos.

  4. Expand the section where you want more information.

  5. Select the last card in the group which shows an envelope icon (contact us).  
    The app opens your email app or a in-app chat message with  most of the necessary information filled in.  We need the manufacturer and model number to correctly identify the item to match for additional content. 

  6. Type in what you are specifically looking for and send! 

Please contact us at if you need more guidance, have questions, would like to submit a feature request or if you have other feedback.

Don't forget that you can access Centriq Online to use Centriq on your laptop or desktop computer or for optimized use on tablets.

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