When using the OnePoint integration to Centriq, there are two considerations with captured images:
- Image Quality - OnePoint compresses the images so that they are smaller and load faster. This creates a lower-quality image.
- Cropping - OnePoint crops the image into a square. This means that if the model and serial number are close to the edge, Centriq may not be able to read them.
Centriq requires that you prioritize capturing a centered image of the MODEL NUMBER for a more confident capture. You can submit the image of the serial number separately if needed.
If our processing can't read the image, you will receive an email with the reason.
Other notes:
No Access to Property in Centriq - If you can't see the property in your account, that means that the client has already accepted it. They will also get this message. They can respond or add the model number to correct it.
Re-Add or Update Images - You can add image updates to the Centriq account via OnePoint at any point in the process, including after the account has been transferred and/or accepted by your client.
Can't Capture Image - If you don't have or can't capture a good photo of the nameplate, you can write or type the brand, model, and serial number, take a photo of that and submit it to Centriq via OnePoint. See attached for an example.
Ignore or Retry Later - Sometimes the automated message is sent before the item is reviewed. You can also wait until the report is finished and decide if you need to add more information. If you don't have more information, you can ignore it. The image that was submitted will appear in the report, and the item won't be identified. You can explain to the client that you couldn't get a good photo of the model number. Or you can still update the image later on and this will re-trigger the creation of the report.
Add an Image of the Front - Generally, even if you can't capture a good nameplate you should still add an image of the front to show that you didn't just miss it. It will appear in the report, it just won't be identified. You may get a message that the item wasn't identified, but you can disregard it. The illegible image that was submitted will appear in the report, and the item won't be identified. You can explain to the client that you couldn't get a good photo of the model number. If the client as already accepted the Centriq account, they will get the "item not identified" message. They can also respond or add the model number to correct it.
Adding More Images in OnePoint After the First Sync and Send
You should be able to go back to the properties in OnePoint, add the photos via the Centriq icon, and send them through. The process should be similar to when you need to add more images for your property report:
Select the Completed Inspection.
Select "Edit Inspection".
Select the Centriq icon.
Add photos.
Select "Done".
Return to the Inspection App Dashboard and perform a Sync.
Select the Complete Inspection after the Sync is complete.
Select the Email option.
Select "Send Centriq Report".
Select "Send".
You can then access the Centriq app to see the result of the images added to the Everything Else group. Or by accessing your Centriq dashboard: https://app.mycentriq.com/pro/dashboard